Employer: Grafton Apparel (Tip Top Tailors)


At Grafton Apparel,


WE believe every man deserves to look great. We fit your body. We fit your budget. We fit your style. We fit you with the confidence you get when you look and feel great.


We do this by:


Working Hard


Making it easy


Keeping it real


Having fun


As the Store Manager you are responsible for the success of your store. Reporting to the District Manager, you will work with your team to deliver an outstanding experience to achieve sales & productivity goals.


What you will do in this role…


Lead a team that wants to win

Develop your team’s sales skills by modelling best practices & techniques
Identify training and developmental opportunities, work with individuals and partners to address gaps and build on strengths
Conduct regular talent reviews
Recruit for vacancies, leverage business partners as required
Create a positive work environment for your team

Create a customer-centric environment


Ensure the customer is always prioritized
Develop your team’s customer service skills by observing, working side-by-side and providing in-the-moment coaching
Identify opportunities for development and training to build skills and to enhance the customer experience in store
Solicit feedback from associates and customers and take action to resolve any issues
Conduct regular competitive shops to gain market insights

Operate like an owner


Maintain visual and display standards as directed
Manage the payroll budget
Research and share product knowledge, trends and other industry-related information
Work with business partners to capitalize on identified market opportunities through regular competitive shops
Ensure stock is received and presented efficiently and effectively, communicate opportunities with partners

As an ideal candidate, you are an individual with…


Passion for leading a team
Great customer service
Resilience and energy
Ability to make timely decisions

At Grafton Apparel, we value a workplace where each team member has the tools to reach their full potential and the insights and innovation that diverse teams bring. We are happy to work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please let us know how we can ensure that you deliver your best work, and about any individual accessibility needs throughout the hiring process.



How To Apply:

Please send resume to Chris Kerr at Chris.kerr@graftonapparel.com with Subject - Store Manager Northgate Mall